# Proforge CSR

Proforge CSR is your all-in-one system for handling customer calls, dispatching technicians, and managing field service work. It combines an AI-powered phone agent, a visual dispatch board, and a mobile-friendly technician app so your office runs smoothly even when you're short-staffed.

## What's Included

### AI Voice Agent

An AI assistant answers your business phone line, books appointments, and handles common customer questions -- 24/7, no hold times.

* [How Calls Work](/ai-voice-agent-and-dispatch/proforge-csr/voice-agent/how-calls-work.md)
* [Booking Appointments](/ai-voice-agent-and-dispatch/proforge-csr/voice-agent/booking-appointments.md)
* [Call Recordings](/ai-voice-agent-and-dispatch/proforge-csr/voice-agent/call-recordings.md)

### Dispatch Board

A drag-and-drop board that shows every job, every technician, and every time slot at a glance. Assign work in seconds.

* [Using the Dispatch Board](/ai-voice-agent-and-dispatch/proforge-csr/dispatch/dispatch-board.md)
* [Assigning Jobs](/ai-voice-agent-and-dispatch/proforge-csr/dispatch/assigning-jobs.md)
* [Managing Schedules](/ai-voice-agent-and-dispatch/proforge-csr/dispatch/managing-schedules.md)

### Field Service

A simple mobile view for technicians to see their jobs, log work, capture signatures, and close out service calls from the field.

* [My Jobs](/ai-voice-agent-and-dispatch/proforge-csr/field-service/my-jobs.md)
* [Completing a Job](/ai-voice-agent-and-dispatch/proforge-csr/field-service/completing-a-job.md)
* [Service Requests](/ai-voice-agent-and-dispatch/proforge-csr/field-service/service-requests.md)

### Setup & Administration

* [CSR Settings](/ai-voice-agent-and-dispatch/proforge-csr/csr-settings.md)
* [Technician Setup](/ai-voice-agent-and-dispatch/proforge-csr/csr-settings/technician-setup.md)
* [Knowledge Base](/ai-voice-agent-and-dispatch/proforge-csr/csr-settings/knowledge-base.md)

***

**Related Pages**

* [Voice Agent Overview](/ai-voice-agent-and-dispatch/proforge-csr/voice-agent.md)
* [Dispatch Overview](/ai-voice-agent-and-dispatch/proforge-csr/dispatch.md)
* [Field Service Overview](/ai-voice-agent-and-dispatch/proforge-csr/field-service.md)


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