# Dispatch

The Dispatch system gives you a clear picture of every job and every technician, all in one place. Use the drag-and-drop board to assign work, move jobs around, and keep your crew on track throughout the day.

## What's Included

* **Dispatch Board** -- a visual calendar-style board where you see all jobs and technicians at a glance
* **Job Assignment** -- assign the right tech to the right job based on skills, location, and availability
* **Schedule Management** -- set technician hours, days off, and service territories so the system knows who's available and where

## How It Fits Together

When the AI Voice Agent books an appointment (or you create one manually), it appears on the dispatch board as an unassigned job. From there, you drag it onto a technician's schedule, and they see it on their phone in the Field Service app.

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**Related Pages**

* [Using the Dispatch Board](/ai-voice-agent-and-dispatch/proforge-csr/dispatch/dispatch-board.md)
* [Assigning Jobs](/ai-voice-agent-and-dispatch/proforge-csr/dispatch/assigning-jobs.md)
* [Managing Schedules](/ai-voice-agent-and-dispatch/proforge-csr/dispatch/managing-schedules.md)
* [Voice Agent Overview](/ai-voice-agent-and-dispatch/proforge-csr/voice-agent.md)
* [Field Service Overview](/ai-voice-agent-and-dispatch/proforge-csr/field-service.md)


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