# Assigning Jobs

Assigning a job means choosing which technician will handle a service call. You can do this by dragging a job card on the dispatch board or by opening the job and picking a tech from the list.

## Steps

1. **Find the unassigned job.** Unassigned jobs appear in the sidebar on the dispatch board, or you can filter the job list to show unassigned work.
2. **Check who's available.** Look at the dispatch board to see which technicians have open time slots. The board shows each tech's schedule for the day so you can spot gaps quickly.
3. **Match the right tech.** Consider:
   * **Skills** -- does the tech have the right certifications for this job type?
   * **Location** -- is the tech already in the area or nearby?
   * **Availability** -- does the tech have an open slot that works for the customer?
4. **Assign the job.** Either:
   * **Drag and drop** the job card from the sidebar onto the technician's row at the right time slot, or
   * **Open the job**, click "Assign," and choose a technician from the dropdown
5. **Technician gets notified.** Once assigned, the job appears on the technician's mobile app in their daily job list.

## Reassigning a Job

If plans change, you can reassign a job at any time. Just drag it to a different technician's row on the board, or open the job and change the assignment. The old tech's list updates and the new tech gets notified.

***

**Related Pages**

* [Using the Dispatch Board](/ai-voice-agent-and-dispatch/proforge-csr/dispatch/dispatch-board.md)
* [Managing Schedules](/ai-voice-agent-and-dispatch/proforge-csr/dispatch/managing-schedules.md)
* [Technician Setup](/ai-voice-agent-and-dispatch/proforge-csr/csr-settings/technician-setup.md)
* [My Jobs (Technician View)](/ai-voice-agent-and-dispatch/proforge-csr/field-service/my-jobs.md)


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