# AI Voice Agent

The AI Voice Agent is a virtual receptionist that answers your phone line, talks to customers in a natural voice, and handles the basics -- booking appointments, answering common questions, and taking messages. It works around the clock so you never miss a call, even after hours or on weekends.

## What It Does

* **Answers calls instantly** -- no hold music, no voicemail
* **Books appointments** directly on your schedule based on technician availability
* **Answers FAQs** using your knowledge base (service areas, pricing, hours, etc.)
* **Takes messages** when it can't fully help a caller
* **Records every call** so you can review conversations anytime

## How It Works

1. A customer calls your business number.
2. The AI picks up, greets them by your company name, and asks how it can help.
3. Depending on what the customer needs, the AI books an appointment, answers a question, or takes a message.
4. You get a summary of the call with a full recording and transcript.

***

**Related Pages**

* [How Calls Work](/ai-voice-agent-and-dispatch/proforge-csr/voice-agent/how-calls-work.md)
* [Booking Appointments](/ai-voice-agent-and-dispatch/proforge-csr/voice-agent/booking-appointments.md)
* [Call Recordings](/ai-voice-agent-and-dispatch/proforge-csr/voice-agent/call-recordings.md)
* [CSR Settings (Twilio, OpenAI, Voice)](/ai-voice-agent-and-dispatch/proforge-csr/csr-settings.md)
* [Knowledge Base Setup](/ai-voice-agent-and-dispatch/proforge-csr/csr-settings/knowledge-base.md)


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