# Booking

Let customers book a service appointment directly from your form. They pick the service they need, choose an available time slot, and submit — no back-and-forth phone calls or emails needed.

Booking forms are perfect for maintenance visits, inspections, consultations, and any service where you want customers to self-schedule.

## How It Works

1. Create a new form or open an existing one.
2. Add a **Service Selection** field so customers can choose what they need (for example, "AC Tune-Up," "Furnace Inspection," "New Install Consultation").
3. Add an **Appointment Slot** field. This connects to your availability calendar and shows customers only the times you're free.
4. Set your **availability**:
   * Choose which days of the week you accept bookings.
   * Set your working hours (for example, 8 AM - 5 PM).
   * Set a **buffer time** between appointments (for example, 30 minutes for travel).
   * Block off specific dates when you're unavailable.
5. Optionally, add a **Payment** field to collect a deposit at the time of booking. See [Payment Collection](/form-builder/proforge-forms/booking-forms/payment-collection.md).
6. Publish your form and share the link with customers.

## What Happens After a Booking

* A **Lead** is created with the booking details attached.
* The time slot is blocked on your calendar so no one else can book it.
* You and the customer both get a **confirmation notification** (email and/or SMS).
* If the customer needs to reschedule, they can use the link in their confirmation email.

## Tips

* **Set realistic buffer times.** Give yourself travel time between appointments so you're not rushing.
* **Keep your calendar updated.** If you block time for personal appointments or existing jobs, those slots won't show up as available.
* **Collect a deposit** to reduce no-shows. Even a small amount ($25-$50) dramatically improves show rates.

## Related Pages

* [Payment Collection](/form-builder/proforge-forms/booking-forms/payment-collection.md)
* [Creating a Form](/form-builder/proforge-forms/creating-a-form.md)
* [Notifications](/form-builder/proforge-forms/how-leads-work/notifications.md)
* [How Leads Work](/form-builder/proforge-forms/how-leads-work.md)


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