# Notifications

Get alerted the moment a customer submits a form. Proforge can send notifications by email, SMS, or both — so you or your team can follow up fast, even when you're on a job site.

Fast follow-up wins more jobs. Notifications make sure no lead sits unnoticed.

## How It Works

1. Open the form you want to set up notifications for.
2. Go to the **Settings** tab within the form.
3. Under **Notifications**, choose who should be notified:
   * Enter one or more **email addresses** (for example, your office manager and your personal email).
   * Enter one or more **phone numbers** for SMS alerts.
4. Choose what to include in the notification:
   * **Summary only** — customer name, phone, and the form they filled out.
   * **Full details** — everything the customer entered.
5. Turn on **Customer Confirmation** if you want the customer to receive a confirmation email after they submit (for example, "Thanks! We'll be in touch within 24 hours.").
6. Click **Save**.

![save notifications (step 1)](/files/oKQYJNLS7JmGrF8eZYVt)

## What You'll Receive

**Email notification example:**

> New submission from "HVAC Service Request" **Name:** John Smith **Phone:** (555) 123-4567 **Service:** AC Repair **Description:** Unit not cooling, making a clicking noise.

**SMS notification example:**

> New lead from HVAC Service Request: John Smith, (555) 123-4567. View details in Proforge.

## Tips

* **Add your cell phone** for SMS so you get alerts on the job site, not just at your desk.
* **Notify more than one person** — include your office manager, dispatcher, or salesperson so someone always responds quickly.
* **Customize the customer confirmation** to set expectations (for example, "We'll call you back within 2 hours").

## Related Pages

* [How Leads Work](/form-builder/proforge-forms/how-leads-work.md)
* [Reviewing Submissions](/form-builder/proforge-forms/how-leads-work/reviewing-submissions.md)
* [Forms Settings](/form-builder/proforge-forms/forms-settings.md)


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